Support
Service Support
2-hour response, 7*24-hour service
Wuxinglong promises to provide domestic users with 7*24 hours technical support service response, and respond within 2 hours after receiving the problem feedback. If on-site processing is required, professional technicians will be dispatched to the site within 24 hours to provide services and resolve users' worries.
Personnel training services
According to the rigorous training process, we provide users with a full set of solution training, including the operation, maintenance of metal 3D printing equipment systems and common problems in related professional fields, and can provide customized services according to user needs.
On-site service stations and open service
For equipment procurement and production line construction projects, Wuxinglong can set up on-site service stations at the customer's site and dispatch technical personnel to provide professional installation and commissioning, technical training, and maintenance support after equipment operation; achieving localized services and "zero-distance" services.
Establish lifelong maintenance files
Establish equipment maintenance files for users, save all equipment manufacturing files, equipment factory configuration, maintenance records, etc. Any time, any equipment, any event can be traced to ensure safe and stable operation and quality control of the system.
After-sales service
+86-13328317163
